International Process Harmonization Specialist

intro

At NN Group, our ambition is to be an industry leader, known for our customer engagement, talented people, and contribution to society. We are strengthening our emphasis on enhancing operational efficiency, and therefore we are focusing on standardisation, automation, and re-use without losing our focus on CX and growth. Technology and data will enable us to successfully transform our business. To achieve this, we have embarked on a transformation programme focusing on six workstreams across our operating countries. We are excited to work towards our ambitious goals for the future. Are you up for a new challenge and would you like to help us shape the future? Read more below and apply!

Wat je gaat doen

As an International Process Harmonization Specialist at NN you will play a key role in driving the standardization and optimization of business processes across multiple countries. With a focus on enhancing efficiency and ensuring consistency, the successful candidate will lead initiatives to streamline operations and align them with industry best practices and regulatory requirements. Collaborating closely with stakeholders from various departments and regions, you will leverage their expertise in process management to design, document, and implement standardized procedures while identifying opportunities for automation and improvement. This role requires:

• The ability to lead process mapping workshops and facilitate discussions to gather requirements and gain insights from key stakeholders
• The harmonization of processes and the guarantee that the agreed-upon “to-be” process is implemented as planned with stakeholders
• A deep understanding of insurance business processes and a proven track record in process optimization
• The ability to analyse existing processes to identify bottlenecks, inefficiencies, and opportunities for improvements and automation
• To work as a “bridge” between the business and IT development teams, from top management to end users

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• A unique opportunity to play an important role in an international transformation programme
• The opportunity to impact customer and agent experience and operational excellence
• The exposure to diverse tech landscapes and best practices
• The recognition and growth in a forward-thinking organisation

We offer this job fully remote as a virtual assignment for 1 to 3 years. As part of this role, you will have an employment contract under the local collective labour agreement (CLA) from one of the 11 countries where NN operates. This means you can apply for the job if you reside in one of the countries where NN is located (Netherlands, Belgium, Czech Republic, Poland, Slovakia, Hungary, Romania, Spain, Greece, Turkey, Japan). Once we know from which country you will perform the job, we will be able to inform you better about the local employee benefits.

What you will bring

• Strong communicator with high interpersonal skills (with central and local teams) in a multi-country setup, capable of collaborating effectively with stakeholders at all levels of the organization
• Excellent analytical and problem-solving professional, detail-oriented, with the ability to identify opportunities for optimization and efficiency gains
• Experienced with process modelling tools and methodologies (BPMN 2.0, MS Visio or similar)
• Process-oriented thinker with an interest in digital innovation and the efficiency of insurance operations
• Highly knowledgeable in process improvement methodologies (e.g., Lean Six Sigma)

In addition, the following skills would be considered a plus and/or beneficial:

• Experience/certification in Agile project delivery and project management
• Knowledge of Salesforce environment

Met wie je werkt

You will join the Advisory Management workstream, with a focus on optimizing our Tied Agent distribution. This workstream is dedicated to implementing a state-of-the-art management model, tools, and technology to digitize processes and enhance agent capabilities with an AI-enabled virtual personal assistant. By optimizing our Tied Agent distribution, we aim to increase the efficiency and effectiveness of our distribution channels, driving growth and increasing sales. You will:

• Work with diverse teams within NN International, all business units in International
• Partner with key business stakeholders in Insurance International
• Work with external partners and collaborators

This job is a virtual assignment which means you will fully work from home. You will travel regularly to meet your team. This means that the willingness to travel is important for this job position.

Heb je vragen

If you have any questions about the job, you can reach out via phone or email to Mario Sánchez Renedo, Channel Orchestration International Lead, via +31 6 57480921 or mario.sanchez.renedo@nn-group.com. Any questions about the process can be directed to Mirjam Dungen, Senior Talent Acquisition Specialist, via Mirjam.dungen@nn-group.com.

We bieden je

• NS Business card, ook privé te gebruiken
• 27 vakantiedagen en 1 Diversiteitsdag
• 13e maand en vakantiegeld
• Hybride werken